Proactivity and personalization of public services

Organisatsiooni nimi
Software Engineering and Information Systems
Kokkuvõte
This can span from (1) reviewing the current public services (e.g., in Estonia) and assessing the level of their personalization and/or proactivity (systematic review, assessment of thereof (perhaps interviews) with the further identification of scenarios and "research agenda"), (2) analysing scenarios, in which proactivity and/or personalization are "must" and, in which, services should not be made as such, (2b) examination of scenarios coming from the real-world (interviews/surveys with real users/companies), (3) systematic literature review on proactive and/or personalized public services coupled with the emerging technologies, identifying which technologies are able to facilitate transition towards proactivity, and which create a new risks. (with the further identification of scenarios and "research agenda")
Lõputöö kaitsmise aasta
2024-2025
Juhendaja
Anastasija Nikiforova
Suhtlemiskeel(ed)
inglise keel
Nõuded kandideerijale
Tase
Magister
Märksõnad
#SEIS, #publicservice, #proactivepublicservice, #publicadministration, #publicvalue

Kandideerimise kontakt

 
Nimi
Anastasija Nikiforova
Tel
E-mail
anastasija.nikiforova@ut.ee