Casem – Adaptive Case Management System

Dmitri Nikulin
A business process is a collection of activities that lead to an outcome that created value for a customer. Business processes are a central component of any modern organization and their optimization is key to achieving high levels of efficiency. Large companies use various types of tools to support the execution of their business processes. Business Process Management Systems (BPMS) are a well-established family of systems for business process execution. However, a BPMS is generally designed to support highly standardized business processes. To support business processes that are not fully standardized and that require high levels of flexibility, companies are turning to a new type of system called Adaptive Case Management Systems. The author of this thesis was involved in the development of one of such system, namely Casem. The thesis spells out the requirements that motivated the development of Casem. The thesis also analyzes and compares two other commercial case management systems against these requirements.
Graduation Thesis language
Graduation Thesis type
Master - Software Engineering
Marlon Dumas
Defence year