Holograph: A Tool for Assessing the Impact of Resource Assignment on Business Process Performance Based on Event Logs
Name
Luis Gerson Noboa Martillo
Abstract
This thesis aims to identify if the variations in the performance of a business process can be explained by the resource allocation observed in an event log. This aim is pursued by closely analyzing the logs produced by a process-aware information system. The approach addresses the common problems in this area, such as overcomplicated, hard to understand output, or tools that are not specialized for the task, by building a method that considers factors such as individual performance versus group performance, the moments in which the resources are involved, and the variants in which they take part of. Through this method, the goal is to obtain a result that is meaningful from different business points of view and helps answer questions such as: which resources are better suited for a given task? Which groups of resources work together in the most efficient way? In order to evaluate the benefits and usefulness of the approach, a web application called Holograph was implemented using the proposed guidelines. The approach was validated via an experiment involving a group of IT management students with prior knowledge of process mining.
Graduation Thesis language
English
Graduation Thesis type
Master - Software Engineering
Supervisor(s)
Marlon Dumas
Defence year
2018