Unbundling Real-Time Passenger Information System. A Case Study of Ridango
Name
Merilen Sõrmus
Abstract
Urban travel demand has been steadily growing in both developed and developing countries [1]. The overall population growth and increasing urbanization all over the world have led to fast growth of large cities, which are now struggling with the abrupt rise in travel demand [1]. The larger a city, the greater its complexity and the potential for service interruptions and disruptions, especially when this complexity is not effectively managed [1].
Growth of urban travel demand and the need to effectively manage public transport has increased the need for Real-Time Passenger Information Systems [2], [3]. Hence Ridango AS has recognized the potential benefits and importance of developing its Real-Time Passenger Information System to an independent, unbundled product.
In the light of this context, this thesis addresses the research question of what are the requirements of an independent Real-Time Passenger Information System. This is achieved by means of a case study carried out on Ridango AS current Real-Time Passenger Information System. For making the proposals to unbundle the current Real-Time Passenger Information System from the Ticketing Solution, the topic of software unbundling through literature analysis and the user needs and expectations through the conducted interviews are analysed. Based on these analyses, a prototype of the minimum viable product of the unbundled Real-Time Passenger Information System is created. Thereafter the prototype is also tested and evaluated in a case study. The collected data is analysed from the perspectives of understandability, relevance, completeness, usability and usefulness.
Growth of urban travel demand and the need to effectively manage public transport has increased the need for Real-Time Passenger Information Systems [2], [3]. Hence Ridango AS has recognized the potential benefits and importance of developing its Real-Time Passenger Information System to an independent, unbundled product.
In the light of this context, this thesis addresses the research question of what are the requirements of an independent Real-Time Passenger Information System. This is achieved by means of a case study carried out on Ridango AS current Real-Time Passenger Information System. For making the proposals to unbundle the current Real-Time Passenger Information System from the Ticketing Solution, the topic of software unbundling through literature analysis and the user needs and expectations through the conducted interviews are analysed. Based on these analyses, a prototype of the minimum viable product of the unbundled Real-Time Passenger Information System is created. Thereafter the prototype is also tested and evaluated in a case study. The collected data is analysed from the perspectives of understandability, relevance, completeness, usability and usefulness.
Graduation Thesis language
English
Graduation Thesis type
Master - Conversion Master in IT
Supervisor(s)
Fredrik Payman Milani, PhD
Defence year
2020