Business Analysis on Lending Process Automation
Name
Martin Malinovski
Abstract
Business processes are the basis of a company's operation and determine business success. To achieve or maintain a competitive advantage, improve financials and address customer needs, progressive companies constantly search for ways to increase the efficiency of their processes. Lending companies, namely banks in this study, are no different. As lending is one of the core business areas of the bank, they strive to improve their lending processes by applying Business Process Management principles through process mapping and optimiza-tion. The latter, in turn, is often achieved through IT projects that apply business analysis to establish a roadmap and requirements for the technical delivery. Therefore, in the thesis, a research question was defined as follows: "How can Bank ensure efficient business pro-cesses that enable increasing loan sales volumes with a reduced operational cost"? To ad-dress the main research question, the current state was analysed, the future state was de-fined, alternative solutions were identified and chosen solution was designed for the Bank. By following these business analysis steps, the thesis explores the automation benefits of the lending business and provides value by presenting insights from the case study.
Graduation Thesis language
English
Graduation Thesis type
Master - Conversion Master in IT
Supervisor(s)
Fredrik Payman Milani
Defence year
2021