Analysis and Improvement of the IT Analysis Process – A Case Study at Helmes
Name
Kertrud Järg
Abstract
There are many studies about software development processes and developers’ efficiency. The role of the IT analyst is just as important as the developer’s role in a software development process. It is very important that an IT analyst does their job well because they are the ones who the client sees and communicates with the most out of the development team. However, there are no studies found about the whole process of analysis or improvement of IT analysis.
The goal of this thesis project is to develop a method for IT analysts to improve their work process and the quality of their work. To reach the goal, the current situation was analysed. Then, interviews with five professional IT analysts and a literature review were conducted to establish potential areas for improvement, that were later prioritised. Based on those, a new IT analysis process was proposed.
The new IT analysis process was evaluated by the interviewed IT analysts, who all agreed that the new IT analysis process might help to improve the IT analysis quality. After the thesis project, the next step will be to implement the new IT analysis process to collect enough data to assess whether the new IT analysis process has improved the IT analyst’s work quality or there are some changes needed.
The goal of this thesis project is to develop a method for IT analysts to improve their work process and the quality of their work. To reach the goal, the current situation was analysed. Then, interviews with five professional IT analysts and a literature review were conducted to establish potential areas for improvement, that were later prioritised. Based on those, a new IT analysis process was proposed.
The new IT analysis process was evaluated by the interviewed IT analysts, who all agreed that the new IT analysis process might help to improve the IT analysis quality. After the thesis project, the next step will be to implement the new IT analysis process to collect enough data to assess whether the new IT analysis process has improved the IT analyst’s work quality or there are some changes needed.
Graduation Thesis language
English
Graduation Thesis type
Master - Software Engineering
Supervisor(s)
Dietmar Pfahl
Defence year
2022