Digital Innovation for Business Process Redesign
Name
Juuli Nava
Abstract
The focus of this thesis is the adoption of emerging digital technologies in the context of business process management. To better understand the ways in which technology can impact business process redesign, this thesis explores the capabilities of these technologies. This research presents a systematic literature review (SLR) with 26 academic articles (from 2017 to 2021) that describe case studies in which business process redesign is done with the introduction of new technologies. As a result of the SLR, six capabilities of digital technologies were derived and positioned beside 14 identified redesign heuristics. The main contribution of this research is a framework that can support practitioners and researchers in establishing how business processes can be redesigned through the capabilities of digital technologies.
Graduation Thesis language
English
Graduation Thesis type
Master - Conversion Master in IT
Supervisor(s)
Fredrik Milani, Kateryna Kubrak
Defence year
2022