Customer support gateway built as lean software
Name
Uku Pattak
Abstract
Operating fast and iterating with tight feedback loops often differentiates startups from large corporations. Having the ability to adapt and learn rapidly from the market gives an adaptive advantage. The final success of a product or a service often depends on user experience. Therefore companies put a lot of effort into their Customer Support which is a big part of the experience.
In this work, we looked into ways to quickly deliver a piece of software with principles of Lean Software Development, Build-Measure-Learn cycle and Minimum Viable Product. We defined the problems with providing help to TransferWise customers and implemented a successful solution for the stated problems after analysing the alternative solutions from other services.
Graduation Thesis language
English
Graduation Thesis type
Bachelor - Computer Science
Supervisor(s)
Jordan Valdma, ​Helle Hein
Defence year
2015