Organizational Interaction Mechanisms Affecting Strategic Decision-Making During Cybercrime Investigations

Alex Uriel Duran Santos
The aim of this thesis is to understand and explain organizational interaction in law enforcement decision-making spheres, as a phenomenon that involves the concepts of collaboration, cooperation and information sharing, and the way that these affect cybercrime investigation processes. The problem research steams from the insufficient interdisciplinary work and theoretical developments of social sciences within technical fields and more specifically the lack of conceptualizations that could guide managerial functions related to cyber crime investigations. As a result, Law Enforcement Agencies (LEAs) face increasing difficulties concerning processes, communication, and collaboration derived from complex information sharing needs, and in particular, issues of timely delivery and mistrust. The thesis is concerned with a classification of impediments that may obstruct investigation processes and impact strategic decision-making, and with the formulation of the necessary conditions to generate an optimal and collaborative information-sharing environment for fighting against cybercrime.

The methodological approach includes qualitative content analysis, surveys, a case study and the use of secondary data. First, the work defines terms and differentiates concepts via interpretation, to help to establish an accurate mapping of the current situation within a cybercrime ecosystem from the stakeholders’ point of view and determine their interaction mechanisms. Then, it progresses onto the identification of the main obstacles and needs that the investigative process reveals, and proposes a new optimized model of cybercrime investigations analysis. This analytical tool can inform and report on the stages of the process that would require greater intervention. Last, the case of the Police Cybercrime Center (CCP) of Colombia is studied; to illustrate how these perspectives may apply.

The results of this work suggest that by including management elements at the preparatory stage of the investigative process, functional aspects could be improved, and the interaction with stakeholders and the provision of information to support the criminal investigation can be facilitated. Furthermore, that via administrative procedures, trust relationships can be improved as well as information flow patterns and ultimately increase organizational efficiency in the fight against cybercrime.

This thesis contributes with theoretical development, clarification of key terms resulting from the interdisciplinary integration of concepts and theories, and practical instruments applicable to guide managerial organizational interaction mechanisms in cybercrime investigations. Other contributions of meaningful implications are the results of the analysis of needs, the guidelines for the implementation of best practices, and the proposal of implementation of an optimized model of investigation based on the need of organizational interaction. Those conform a toolbox of practical instruments for the implementation of managerial techniques to enhance effectiveness and support decision-making in combating cybercrime.
Graduation Thesis language
Graduation Thesis type
Master - Cyber Security
Maria C Solarte Vasquez; Raimundas Matulevičius
Defence year